SHIPPING & RETURNS
Capsul offers free shipping on any domestic order over $100. Orders less than $100 will incur a flat $6.95 shipping charge. For our international customers (outside the U.S.), we offer a single flat rate shipping service for $20.00. Expedited shipping is offered on select ready-to-ship items. These items will have an expedited shipping option available during checkout.
If you have special shipping needs, please contact us via our website or at firstname.lastname@example.org. In the event your shipment is delayed, or any issues arise in production that could delay your order, we will contact you with any details or questions.
It is important to provide complete and accurate shipping information to correctly deliver your jewelry. In the event of an incomplete or incorrect shipping address, please contact us as soon as possible. Please note it is the customer’s responsibility to provide an accurate and reliable shipping address. If the carrier confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of a incomplete / incorrect address submission.
|ORDER PLACED||ORDER DELIVERED|
|Flat Rate for US orders under $100||$6.95||BEFORE 3PM M-F||6-8 BUSINESS DAYS|
|Free Shipping for US orders $100 and over||Free||BEFORE 3PM M-F||6-8 BUSINESS DAYS|
|Expedited Shipping (for US orders on available products)||$14.95||BEFORE 3PM M-F||3 BUSINESS DAYS|
|Flat Rate for international orders||$20.00||BEFORE 3PM M-F||(VARIES BY COUNTRY)|
Capsul produces only the highest quality jewelry, crafted in sterling silver, and stands by each and every item we sell. Ready to Ship jewelry (non-personalized) may be returned within 30 days of purchase for a refund or exchange. Orders for personalized jewelry are FINAL SALE ONLY and cannot be cancelled or altered after purchase due to the customization of the item. Upon receipt of your custom piece, notify us of any errors due to production and they will be fixed free of charge. If you are unsatisfied for any other reason, we will review and accept returns on a case by case basis. Any returns due to customer error will be subject to a 20% restocking fee.
To return an item, please visit our website or contact our team at email@example.com. You will need to provide us with the details of your order and a description of any issues and the reason for the return. Upon review, you will be provided with a return merchandise authorization (RMA) document for you to print and enclose with your return. You are responsible for any shipping and insurance costs unless it is determined that the issues are due to manufacturing errors. All pieces must be returned complete in original packaging including any and all parts or accessories. All returns must be received within 10 days of issuance of the return merchandise authorization (RMA).
After your return has been received, please allow 6-8 weeks for us to review your item(s), repair or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging. Any items returned without a return merchandise authorization (RMA) will not be accepted.