Shipping & Returns
Capsul currently offers Free Shipping on all U.S. orders of $50 and above. For our international customers (outside the U.S.), shipping is calculated at checkout. Expedited shipping is also available during checkout. Please note that Custom orders take 2-3 weeks to be produced and will ship after completion.
If you have special shipping needs, please contact us via our website or at email@example.com. In the event your shipment is delayed, or any issues arise in production that could delay your order, we will contact you with any details or questions.
It is important to provide complete and accurate shipping information to correctly deliver your jewelry. In the event of an incomplete or incorrect shipping address, please contact us as soon as possible. Please note it is the customer’s responsibility to provide an accurate and reliable shipping address. If the carrier confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of an incomplete or incorrect address submission.
Capsul produces the highest quality jewelry and stands by each and every item we sell. Ready to ship jewelry (non-personalized including block jewelry) may be returned within 30 days of purchase for a refund or exchange. Orders for personalized jewelry are final sale only and can only be canceled or altered within 24 hours of purchase due to the customization of the item. However, if you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. Note that we can't be responsible for any re-makes due to the wrong size, color, material, or customization entered. We also offer a one-year warranty for any repairs or re-plating due to wear-and-tear.
To return an item, please contact our team at firstname.lastname@example.org. You will need to provide us with the details of your order and a description of any issues and the reason for the return. All pieces must be returned complete in original packaging including any and all parts or accessories. All returns must be received within 10 days of issuance of the return merchandise authorization.
After your return has been received, please allow 6-8 weeks for us to review your item(s), repair or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging.