Capsul produces the highest quality jewelry and stands by each and every item we sell.
Ready-to-ship jewelry may be returned up to 90 days of purchase for a full refund or exchange.
Custom Orders may be cancelled within 48 hours. After 48 hours, custom orders are final sale due to the customization of the item.
However, our Happiness Guarantee ensures that if you are not happy with the way your custom piece turned out, we will repair or remake it to your satisfaction.
Please note that we can't be responsible for any re-makes due to the wrong size, color, material, or customization ordered. We also offer a two-year warranty for any repairs or re-plating due to wear-and-tear.
To return an item, please contact our team at email@example.com. Please provide us with your order number and a description of any issues and the reason for the return.
After your return has been received, please allow up to 3 days for us to process your refund, exchange, or remake.
We offers Free Shipping on all U.S. orders $50+ via USPS. Expedited shipping options are available at checkout and calculated based on destination. We recommend selecting UPS next day air or UPS second day air for urgent orders.
International shipping charges are calculated at checkout.
In the event your shipment is delayed, or any issues arise in production that could delay your order, we will contact you with any detail or questions.
It is important to provide complete and accurate shipping information to ensure speedy delivery of your jewelry.
We highly recommend adding ShipAid Delivery Guarantee that protects your order in case of loss, damage, or theft during transit.
Capsul stands by our quality jewelry with an unmatched 2-year comprehensive warranty on all of our styles. This comprehensive warranty covers any defects, repairs, tarnishing, and replating due to wear and tear. It does not cover loss or theft of the jewelry.
Simply reach out to us at firstname.lastname@example.orgYou with your order number, a photo and description of your jewelry that requires attention. We will work to ensure you jewelry is as good as new!
We are so confident you'll love your Capsul Jewelry that we offer a 100% Happiness Guarantee! If you are not happy with the way your piece turned out, we will repair or remake it to your satisfaction. However, we can't be responsible for any re-makes due to the wrong size, color, material, or customization entered.
We also offer a Two-Year Comprehensive Warranty for any repairs or re-plating due to wear-and-tear.
Our Custom orders take 15-20 business days to to be produced and will ship after completion. Once your jewelry is produced, packaged and processed, a shipping confirmation is sent via email that includes your order tracking number. Please note that if “buy now, customize later” is selected when purchasing, the 15-20 business day production period will begin once customization details are finalized. Tracking information is also available on our website to registered users under "My Account." Please note that tracking information may not be available for all international orders due to variances in carriers and customs processes across countries.
Our jewelry collections are currently available in brass, 316 surgical-grade stainless steel, 925 fine sterling silver, and 14k gold as the base metal.
Our brass and stainless steel pieces are plated in 14k gold, 14k rose gold, or rhodium (silver). Sterling pieces can be left un-plated (silver) or plated in 14k gold or 14k rose gold. Solid 14k gold options include yellow, white, and rose gold. Refer to our care and materials guide for tips that will help ensure that your pieces remain in top condition.
Capsul reviews every order for quality prior to shipment. Items can, however, be damaged in handling or shipping prior to your receipt. In the event this occurs, please reach out to us at email@example.com so we can repair or re-ship a new piece to you as soon as possible.
Capsul welcomes customers from around the world. We invite you to shop our website and place your order in the same manner as domestic patrons. Please note that all prices on our website are in US Dollars (USD). For our international customers (outside the U.S.), shipping is calculated dynamically at checkout based on your location.
Also note that orders shipped outside of the U.S. may be subject to customs and transit processes outside our control that may impact their deliveries.
If you place an international order then refuse delivery, be aware that your package will be abandoned at the border. Because the item(s) cannot be returned to us, these orders will not be eligible for a refund. Please ensure that you have selected the correct options and sizing and carefully review your choices before submission.
Please also note that order placement confers your acceptance and responsibility for any duties / taxes and brokerage fees associated to your shipment. The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our website. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing any orders.
For best results, please submit your signature or phrase written with marker or pen on a single line (16 characters max). Some signatures may be altered for production purposes. Need handwriting ideas and more instruction on how to submit your file? Check out our how to create handwriting jewelry page.
You can upload a sound file while customizing your piece on our website and a sound wave will be generated. You can also create your unique sound wave on a recording device such as a smartphone. On an iPhone, we recommend the built-in Voice Memos app to record your sound wave. On Android, we recommend Google Keep, Easy Voice Recorder, Evernote or a similar app to capture and save your sound recording. Choose a filename that will be descriptive and easy to remember. For best results, keep your recording under 5 seconds and try to minimize background noise that could alter the shape of the sound wave. Take a screenshot of the sound wave to submit along with your order. Some sound waves may be altered for production purposes. For ideas and more in depth sound wave instructions, check out our how to create a sound wave page
If you have questions regarding a request, please contact us at firstname.lastname@example.org
While we allow almost anything you wish that fits within each piece's character limit, please note we reserve the right to refuse and not produce any jewelry submissions containing inappropriate content, and all products are created at our discretion. If you have questions regarding a requested phrase, please contact us email@example.com
All custom jewelry will be produced as submitted and in accordance to the product's personalization standards. Your jewelry will go into production within 24 hours of order confirmation. Custom orders take 15-20 business days for production. Once your order is ready to ship, you will receive email confirmation with tracking details.
Please note that if “buy now, customize later” is selected when purchasing, production will begin once customization details are finalized.
Due to changing local COVID-19 cases, protocols, and safety procedures, Custom orders are requiring more time and production may be paused for safety of those creating, packaging, and shipping your order.
If you have any questions about this process or your order, please email us at firstname.lastname@example.org with your order number and query